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Diseases make people helpless by severely disrupting their normal lives. Illness is more painful for the suffering poor patients. The importance and effectiveness of hospital social work is immense in ensuring that sick people receive their basic right of medical care. The 'Hospital Social Service Office, General Hospital (Victoria), Narayanganj' is an important day-to-day service activity run under the Department of Social Services. Which is directly related to the service of the poor, distressed, helpless and downtrodden. Increasing the mental strength of the patient through the mental, family, social, economic and illness-related support of the poor, helpless patients through the hospital social service program, bearing the medical expenses, and through various assistance related to illness, increasing the mental strength of the patient, covering the medical expenses, providing various information to the doctor about the patient's disease and the cause of the disease, and providing support for his/her rehabilitation after the treatment.